Privacy Policy

Privacy Policy

Last Updated: December 6, 2025

This privacy policy explains how Shenzhen Southern Intelligent Technology Co., Ltd. (referred to as "we", "our", or "us") collects, uses, stores, and shares your personal information when you visit cilzioauto.com (the "Website") or purchase products such as vehicle-specific dash cameras, smart wearable devices, and new energy intelligent integration products from the site. This policy applies to website visitors, potential customers, and users who make purchases.

Please read this privacy policy carefully.

Policy Changes

We may update this privacy policy to reflect changes in our business practices, technological advancements, or legal requirements. Significant changes will be communicated to you via email and posted on our website, along with an updated "Last Updated" date. Please review this policy regularly to stay informed about our latest privacy practices.

How We Collect and Use Your Personal Information

To provide you with vehicle-specific dash cameras and intelligent automotive products, we may collect your personal information from various sources. This information helps us improve our products, offer customer support, personalize the user experience, and ensure the security of transactions.

Types of Personal Information We Collect

📝 Information You Provide Directly

Contact Information: Your name, shipping address, email address, phone number, etc. We use this information to process your orders, arrange shipping, provide customer support, and send notifications.

Vehicle Information: Vehicle make, model, year, and trim level to ensure product compatibility and provide vehicle-specific recommendations.

Payment Information: Credit card numbers, billing addresses, payment methods, and payment status. This information is collected and processed through third-party payment processors (e.g., PayPal, Stripe, Shop Pay) to complete transactions.

Account Information: If you create an account, we collect your username, password, and other related information to provide account services and protect your data.

Product Usage Information: If your dash camera or smart device is connected to our app or website, it may provide device operation data, connection logs, and usage statistics to improve product performance.

🔄 Automatically Collected Information

Device and Browser Information: When you visit our website, we automatically collect device type, browser type, operating system, IP address, access time, and website usage data to optimize your experience and enhance security.

Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to track website usage, personalize content, and ensure smooth website functionality.

🤝 Information from Third Parties

Suppliers and Service Providers: We may collect transaction-related information from logistics companies, payment processors, or other service providers.

Social Media and Advertising Partners: If you interact with us through social media or advertising campaigns, we may collect public information from these platforms.

Legal Basis and Usage

⚖️ Legal Basis for Processing

We process your personal information based on:

  • Your Consent: When you agree to receive marketing communications or share product usage data
  • Contract Necessity: To fulfill contracts such as processing payments or delivering orders
  • Legitimate Interests: For business operations, fraud prevention, and service improvement
  • Legal Compliance: To fulfill legal obligations or respond to government requests

🎯 How We Use Your Information

  • Providing Products and Services: Processing orders, payments, shipping, and customer support
  • Vehicle Compatibility Verification: Ensuring products fit your specific vehicle model
  • Personalizing User Experience: Optimizing features and providing personalized product recommendations
  • Marketing and Advertising: Sending promotional emails and product recommendations (opt-out available)
  • Security and Fraud Prevention: Ensuring account security and monitoring suspicious activity
  • Product Improvement: Analyzing usage data to enhance product features and performance
  • Legal Compliance: Complying with legal obligations and providing information to authorities as required

Cookie Policy

🍪 Types of Cookies We Use

  • Necessary Cookies: Ensure the website functions properly
  • Performance Cookies: Help us analyze user behavior to optimize website performance
  • Functional Cookies: Remember your preferences and vehicle information
  • Advertising Cookies: Deliver ads based on user interests

You can manage cookies through your browser settings. Please note that disabling cookies may affect some features of the website.

Data Sharing and Security

🤝 How We Share Your Information

  • Service Providers: Logistics, payment, IT service providers, and installation partners who process data on our behalf
  • Cross-border Data Transfers: With appropriate safeguards when transferring data internationally
  • Legal Requirements: To comply with legal obligations or government requests
  • Advertising Partners: Cookie data and browsing behavior for personalized ads
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

🔒 Data Security and Retention

We take appropriate technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data during transmission
  • Secure servers and databases
  • Regular security assessments
  • Employee training on data protection
  • Access controls and authentication

However, we cannot guarantee that information transmitted over the internet is 100% secure.

We retain your personal information for as long as necessary to provide services or fulfill legal obligations. Typically:

  • Order and transaction data: 7 years (for tax and legal compliance)
  • Account information: Until account deletion is requested
  • Marketing data: Until you unsubscribe or request deletion
  • Product usage data: 2 years or until deletion is requested

Once the retention period expires, we will securely delete or anonymize your personal information.

Your Rights

👤 Under Applicable Privacy Laws, You Have the Right To:

  • Right to Access: Request a copy of your personal information
  • Right to Delete: Request the deletion of your personal information, unless we are required by law to retain it
  • Right to Rectify: Request that we update or correct inaccurate personal information
  • Right to Data Portability: Request a machine-readable copy of your personal information or transfer it to another controller
  • Right to Restrict Processing: Request that we limit how we use your personal information
  • Right to Object: Object to processing based on legitimate interests or for marketing purposes
  • Right to Withdraw Consent: Withdraw consent for processing your personal data at any time

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website and products are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

How to Contact Us

If you have any questions, requests, complaints, or wish to exercise your data protection rights, please contact us:

Contact Person: Jay Q

📧 Email: support@cilzio.com

📱 Phone/WhatsApp/WeChat: +86 13641404648

📍 Address:
Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone
No.36 Jianan Road, Zhancheng Community
Fuhai Street, Bao'an District
Shenzhen, Guangdong Province, China
Postal Code: 518103

⏰ Service Hours: Monday-Friday 9:00-18:00 (China Time)

Shenzhen Southern Intelligent Technology Co., Ltd.
Making every journey safer and smarter.