Frequently Asked Questions
Frequently Asked Questions
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging. Customers are responsible for return shipping costs. Refunds are processed within 3-5 business days. For full details, see our Refund Policy.
How do I return an item?
Contact our customer service at support@cilzio.com with your order number and reason for return. We will provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs.
How long does it take to get my refund?
Refunds are processed within 3-5 business days after we receive and inspect your returned item.
Shipping
How long does shipping take?
Standard delivery takes 5-11 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Do you ship internationally?
Yes, we ship internationally. Delivery times may vary by destination.
Products
Are your dash cameras vehicle-specific?
Yes, our dash cameras are custom-fit for specific vehicle models, ensuring perfect integration and concealed installation.
Do I need professional installation?
Our dash cameras are designed for plug-and-play installation. However, professional installation is recommended for best results.
Contact
How can I contact customer service?
Email: support@cilzio.com
Phone/WhatsApp/WeChat: +86 13641404648