Contact Us
Contact Us
We're Here to Help
Have questions about our products? Need installation support? Want to check compatibility with your vehicle? Our team is ready to assist you.
Contact Person
Jay Q
Customer Service Representative
Get in Touch
support@cilzio.com
We typically respond within 1 hour during business hours.
📱 Phone
+86 13641404648
Monday-Friday: 9:00-18:00 (China Time)
+86 113641404648
Quick messaging for instant support
+86 13641404648
Add via phone number or scan QR code
Our Office
📍 Address:
Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone
No.36 Jianan Road, Zhancheng Community
Fuhai Street, Bao'an District
Shenzhen, Guangdong Province, China
⏰ Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM (China Time)
Saturday - Sunday: Closed
How We Can Help
Our customer service team can assist you with:
- Product inquiries and recommendations
- Vehicle compatibility verification
- Installation guidance and support
- Order tracking and shipping updates
- Warranty and after-sales service
- Technical troubleshooting
- Returns and exchanges
Quick Response Channels
| Channel | Contact | Best For | Response Time |
|---|---|---|---|
| support@cilzio.com | Detailed inquiries, order issues | Within 1 hour | |
| Phone | +86 13641404648 | Urgent questions, immediate help | Instant |
| +86 13641404648 | Quick questions, order updates | Within 30 mins | |
| +86 13641404648 | Chinese customers, ongoing support | Within 30 mins |
Before You Contact Us
To help us serve you better, please have the following information ready:
- Your Vehicle Information: Make, model, year, and trim level
- Order Number: If you're inquiring about an existing order
- Product Model: If asking about a specific product
- Photos: If reporting an issue, photos help us understand better
Frequently Asked Questions
Before reaching out, you might find answers in our FAQ page. Common topics include:
- Product compatibility and fitment
- Installation instructions
- Shipping and delivery times
- Warranty and returns
- Payment methods
Visit Our Office
Want to see our products in person? You're welcome to visit our office in Shenzhen.
Please schedule an appointment first:
📱 Call or WhatsApp: +86 13641404648
📧 Email: support@cilzio.com
💬 WeChat: +86 13641404648
We'll arrange a product demonstration and answer all your questions.
Contact: Jay Q
📧 support@cilzio.com
📱 Phone: +86 13641404648
💬 WhatsApp: +86 13641404648
💬 WeChat: +86 13641404648
Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone
No.36 Jianan Road, Zhancheng Community, Fuhai Street
Bao'an District, Shenzhen, Guangdong Province, China