Compliance Information
Compliance Information
Last Updated: December 6, 2025
Shenzhen Southern Intelligent Technology Co., Ltd. is committed to complying with all applicable international and regional regulations to ensure that our products and services adhere to e-commerce, consumer protection, and data privacy laws. We place particular emphasis on adhering to the GDPR (General Data Protection Regulation) in the European Union and the CCPA (California Consumer Privacy Act) to protect users' personal data.
Data Protection Commitment
We do not collect or store unauthorized personal data, and all customer information will be kept strictly confidential. We implement reasonable security measures to protect the safety of the data.
If you have any questions regarding our data processing practices, please feel free to contact us.
Regulatory Compliance
🇪🇺 GDPR Compliance
We adhere to the General Data Protection Regulation for all EU customers, ensuring proper data handling, consent management, and user rights protection:
- Lawful Data Processing: We process personal data only with valid legal basis
- Consent Management: Clear opt-in mechanisms for marketing communications
- Right to Access: You can request a copy of your personal data
- Right to Erasure: You can request deletion of your personal data
- Right to Rectification: You can correct inaccurate personal information
- Right to Data Portability: You can receive your data in a machine-readable format
- Right to Object: You can object to certain types of data processing
- Data Breach Notification: We notify authorities and affected individuals within 72 hours
🇺🇸 CCPA Compliance
We comply with the California Consumer Privacy Act, providing transparency and control over personal information for California residents:
- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal data)
- Right to Non-Discrimination: Equal service regardless of privacy choices
- Disclosure Requirements: Clear privacy notices and data collection disclosures
🌍 International Compliance
We also comply with other international data protection regulations:
- PIPEDA (Canada): Personal Information Protection and Electronic Documents Act
- LGPD (Brazil): Lei Geral de Proteção de Dados
- PDPA (Singapore): Personal Data Protection Act
- Privacy Act (Australia): Australian Privacy Principles
E-Commerce Compliance
🛒 Consumer Protection
We adhere to consumer protection laws in all markets where we operate:
- Transparent Pricing: Clear display of all costs including taxes and fees
- Product Information: Accurate descriptions and specifications
- Return Rights: Clear return and refund policies
- Warranty Information: Detailed warranty terms and conditions
- Customer Service: Accessible support channels
📋 Product Compliance
Our vehicle-specific dash cameras and smart devices comply with:
- CE Marking (EU): Compliance with EU safety, health, and environmental standards
- FCC Certification (USA): Federal Communications Commission requirements
- RoHS Directive: Restriction of Hazardous Substances
- WEEE Directive: Waste Electrical and Electronic Equipment regulations
- Product Safety Standards: International safety certifications
Security Measures
🔒 Data Protection Practices
- SSL Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
- Secure Payment Processing: PCI DSS compliant payment systems
- Regular Security Audits: Continuous monitoring and vulnerability assessments
- Access Controls: Strict limitations on who can access personal data
- Data Minimization: We collect only necessary information
- Staff Training: Regular training on data protection practices and compliance
- Incident Response: Established procedures for data breach management
Cookie Compliance
🍪 Cookie Policy
We use cookies in compliance with applicable laws:
- Cookie Consent: Clear consent mechanisms for non-essential cookies
- Cookie Information: Detailed information about cookie types and purposes
- Cookie Management: Easy opt-out options for users
- Third-Party Cookies: Disclosure of third-party cookie usage
Marketing Compliance
📧 Email Marketing
Our email marketing practices comply with:
- CAN-SPAM Act (USA): Clear unsubscribe options and accurate sender information
- CASL (Canada): Canadian Anti-Spam Legislation requirements
- GDPR (EU): Consent-based email marketing
- Opt-Out Mechanisms: Easy unsubscribe in every email
Accessibility Compliance
♿ Web Accessibility
We strive to make our website accessible to all users:
- WCAG 2.1 guidelines implementation
- Screen reader compatibility
- Keyboard navigation support
- Alternative text for images
- Clear and readable content
Your Rights
👤 How to Exercise Your Rights
To exercise any of your data protection rights:
- Contact us using the information below
- Specify which right you wish to exercise
- Provide verification of your identity
- We will respond within the legally required timeframe (typically 30 days)
Data Processing Information
📊 What We Collect
- Contact information (name, email, phone, address)
- Vehicle information (make, model, year)
- Payment information (processed by third parties)
- Order and transaction history
- Website usage data (cookies, analytics)
🎯 How We Use It
- Order processing and fulfillment
- Customer support and communication
- Product recommendations and compatibility verification
- Marketing communications (with consent)
- Website improvement and analytics
- Fraud prevention and security
🤝 Who We Share With
- Shipping carriers (for delivery)
- Payment processors (for transactions)
- Email service providers (for communications)
- Analytics providers (for website improvement)
- Legal authorities (when required by law)
We do not sell your personal information to third parties.
Updates to Compliance
📋 Policy Updates
We regularly review and update our compliance practices:
- Monitoring changes in applicable laws and regulations
- Updating policies to reflect new requirements
- Notifying users of significant changes
- Maintaining compliance documentation
Contact Us
For any questions regarding our compliance practices or data processing:
Contact Person: Jay Q
📧 Email: support@cilzio.com
📱 Phone/WhatsApp/WeChat: +86 13641404648
📍 Address:
Shenzhen Southern Intelligent Technology Co., Ltd.
Room 303, Building A2, Fuying Second Industrial Zone
No.36 Jianan Road, Zhancheng Community
Fuhai Street, Bao'an District
Shenzhen, Guangdong Province, China
Postal Code: 518103
⏰ Service Hours: Monday-Friday 9:00-18:00 (China Time)
🇪🇺 EU Representative
For GDPR-related inquiries from EU residents, you can contact our data protection officer at support@cilzio.com
Shenzhen Southern Intelligent Technology Co., Ltd.
Committed to Compliance and Data Protection
Making every journey safer and smarter.